SECURE SIMPLY SAFE

Our  Network Operations Centre (NOC) is monitored around the clock by a team that has extensive experience in deploying and managing complex operating systems.

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We proactively monitor remote networks, with alarmed thresholds used to determine how the network is performing, and whether early intervention is required.

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We also analyse and plan the future growth our customers’ networks using a number of tools including password-protected web portal access and daily network performance reports. Detailed network diagrams are also available as a convenient way of referencing network topology.

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Our 24/7 NOC is equipped for:

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• Network topology/design/contact details website

• Network trend reporting

• Network service-level monitoring

• Fault tickets

• Network alarm monitoring

• Tiered level of support services

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If an event occurs on a customer’s network, our centre detects it, opens a service request and begins to diagnose and remediate the problem.